Privacy Policy

Last updated: 28 September 2026

Concrete MWP (“Concrete MWP”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, protect and disclose personal information when you visit, browse, interact with, or make a purchase through the Concrete MWP website, https://www.cretemwp.com/, and any related online services, platforms, communications, products and services operated by Concrete MWP (collectively, the “Services”).

This Privacy Policy applies to personal information processed by Concrete MWP in connection with your use of our website, including when you browse our website, purchase products, contact us, subscribe to communications, participate in promotions, or otherwise interact with us.

Concrete MWP processes personal information in accordance with applicable South African data-protection legislation, including the Protection of Personal Information Act 4 of 2013 (“POPIA”), where applicable.

Please read this Privacy Policy carefully. By using our website or providing your personal information to us, you acknowledge that you have read and understood how your personal information may be collected and processed as described in this Privacy Policy.

1. WHO WE ARE

Concrete MWP is a fashion and clothing business that develops, produces, markets and sells clothing, apparel and related creative products through its online presence and other sales channels.

For purposes of applicable data-protection legislation, Concrete MWP is the responsible party in respect of personal information that we determine the purpose and means of processing.

Where third-party service providers process personal information on our behalf, those parties may act as operators or service providers, subject to applicable legal and contractual requirements.

2. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with Concrete MWP, we may collect and process different categories of personal information.

This may include:

2.1 Personal and contact information

Full name;
Email address;
Telephone or mobile number;
Billing address;
Delivery or shipping address;
Other contact details you provide to us.

2.2 Order and transaction information

When you purchase products from us, we may collect information relating to:

Products purchased;
Product sizes, colours and variants selected;
Order numbers;
Order history;
Returns, exchanges, cancellations and refunds;
Delivery information;
Transaction dates and amounts;
Payment status; and
Communications relating to your order.

2.3 Payment information

Payments made through the website may be processed by third-party payment providers.

Depending on the payment method used, payment providers may collect and process information such as payment-card details, banking information or other payment credentials.

Concrete MWP does not intend to retain complete payment-card details on its own systems where payment processing is handled by an independent payment provider. Payment information is processed in accordance with the relevant payment provider’s privacy policy and security practices.

2.4 Communications

If you contact us by email, contact form, social media, telephone or another communication channel, we may retain information contained in that communication, including your name, contact details and the contents of your enquiry.

2.5 Website and technical information

When you visit our website, certain technical information may be collected automatically, including:

IP address;
Browser type and version;
Device type;
Operating system;
Referring website or source;
Pages visited;
Date and time of visits;
Website interactions;
Approximate geographic information derived from technical data; and
Other technical or usage information made available through your browser or device.

2.6 Cookies and similar technologies

We may use cookies, pixels, tags and similar technologies to operate our website, remember preferences, understand website usage, improve functionality and, where applicable, support marketing and advertising activities.

You may be able to control or disable certain cookies through your browser or device settings. However, disabling certain cookies may affect the functionality of the website.

3. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

Directly from you when you place an order;
When you create or use an account, where applicable;
When you subscribe to our mailing list;
When you submit an enquiry or contact us;
When you participate in a competition, promotion or campaign;
When you interact with our website;
Automatically through cookies and similar technologies;
Through third-party service providers that support our business; and
From other lawful sources where permitted by applicable law.

We generally seek to collect personal information directly from you where reasonably practicable, consistent with POPIA’s requirements concerning transparency and collection of information.

4. WHY WE COLLECT AND USE YOUR PERSONAL INFORMATION

We may process your personal information for purposes including:

4.1 Processing and fulfilling orders

We use personal information to:

Process purchases;
Confirm orders;
Process payments;
Arrange delivery;
Provide order updates;
Process returns, refunds and exchanges;
Provide customer support; and
Maintain records relating to transactions.

4.2 Providing and improving our services

We may use information to:

Operate and maintain our website;
Improve website functionality;
Understand how visitors interact with our website;
Improve our products, services and customer experience;
Troubleshoot technical problems; and
Develop new products, collections or services.

4.3 Communications

We may use your contact information to communicate with you about:

Orders and transactions;
Deliveries;
Returns or exchanges;
Customer-service enquiries;
Changes to our services; and
Other administrative matters.

4.4 Marketing and promotional communications

Where permitted by law and, where required, with your consent, we may use your contact information to send information about:

New collections;
Product launches;
Special releases;
Promotions;
Events;
Editorial or brand content; and
Other Concrete MWP news.

You may unsubscribe from promotional communications at any time by using the unsubscribe mechanism provided in the relevant communication or by contacting us.

Where POPIA applies, direct electronic marketing will be conducted in accordance with applicable requirements, including the right to object to receiving such communications.

4.5 Security and fraud prevention

We may process information to:

Verify transactions;
Detect and prevent fraud;
Protect our website and systems;
Investigate suspicious activity;
Prevent misuse of our services; and
Protect Concrete MWP, our customers and other persons.

4.6 Legal and regulatory purposes

We may process and retain personal information where necessary to:

Comply with applicable laws and regulations;
Respond to lawful requests from authorities;
Establish, exercise or defend legal claims;
Enforce our terms, policies and agreements; or
Protect our legal rights and interests.

5. LAWFUL BASIS FOR PROCESSING

Where applicable, Concrete MWP processes personal information on one or more lawful grounds recognised by POPIA.

These may include where processing:

Is necessary to perform a contract with you, such as fulfilling an order;
Is required to comply with a legal obligation;
Is necessary to protect a legitimate interest;
Is necessary for the legitimate interests of Concrete MWP or another party, where permitted by law; or
Is based on your consent where consent is required.

Where we rely on consent, you may withdraw that consent where permitted by applicable law. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.

6. INFORMATION WE SHARE WITH THIRD PARTIES

We do not sell your personal information as part of the ordinary operation of our business.

We may, however, disclose or make personal information available to selected third parties where necessary to operate our business or provide services to you.

These may include:

6.1 Payment service providers

Payment providers may process payment information in order to facilitate transactions.

6.2 Delivery and logistics providers

We may provide relevant information, such as your name, telephone number and delivery address, to courier, logistics and delivery providers so that your order can be delivered.

6.3 Technology and website service providers

We may use third-party providers for services such as:

Website hosting;
Website development;
Cloud storage;
Information technology;
Website analytics;
Cybersecurity;
Customer support; and
Communications.

6.4 Marketing and communications providers

Where applicable, we may use third-party platforms to distribute newsletters, promotional communications or other marketing material.

6.5 Professional advisers

We may disclose information to professional advisers, including legal, accounting, auditing or financial advisers, where reasonably necessary.

6.6 Legal and regulatory authorities

We may disclose personal information where required or permitted by law, including in response to lawful requests from courts, regulators, law-enforcement agencies or other authorised bodies.

Third parties processing information on our behalf will only receive information reasonably necessary for the relevant purpose and should be subject to appropriate confidentiality, security and data-processing obligations.

7. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, social-media platforms, payment providers, delivery services or other external services.

These third-party websites and services operate independently from Concrete MWP and may have their own privacy policies and terms.

We are not responsible for the privacy practices, security, content or policies of third-party websites that we do not control.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

8. SOCIAL MEDIA

Concrete MWP may maintain profiles or pages on third-party social-media platforms.

If you interact with us through social media, information may be processed by both Concrete MWP and the relevant social-media platform.

Information posted publicly on social-media platforms may be visible to other users and may be subject to the privacy policies and terms of the relevant platform.

We do not control how independent social-media platforms process information that they collect through their own services.

9. COOKIES AND ANALYTICS

Our website may use cookies and similar technologies to provide functionality, analyse website traffic, remember preferences and improve the user experience.

Cookies may allow us to understand:

Which pages are visited;
How visitors navigate the website;
Which products or content receive engagement;
Whether website functionality is operating correctly; and
General website usage patterns.

Where third-party analytics or advertising technologies are used, those providers may independently process certain technical or usage information in accordance with their own privacy policies.

You may manage cookies through your browser settings. Certain website functions may not work properly if cookies are disabled.

10. MARKETING AND YOUR COMMUNICATION PREFERENCES

If you subscribe to Concrete MWP communications, we may send you promotional information relating to our products, collections, releases, campaigns and other brand activities.

You may unsubscribe from marketing communications at any time.

Unsubscribing from marketing communications will not necessarily stop essential transactional or administrative communications. For example, we may still contact you regarding an order, payment, delivery, return or other service you have requested.

11. DATA SECURITY

Concrete MWP takes reasonable technical and organisational measures to protect personal information against:

Unauthorised access;
Loss;
Misuse;
Destruction;
Damage;
Unauthorised disclosure; and
Unlawful processing.

However, no electronic transmission, website or storage system can be guaranteed to be completely secure.

You should therefore avoid sending sensitive information through unsecured communication channels unless specifically requested by us.

Where a security compromise occurs that is subject to applicable notification requirements, Concrete MWP will take the steps required by applicable law.

POPIA requires responsible parties to take appropriate measures to safeguard the integrity and confidentiality of personal information and to prevent loss, damage or unauthorised access.

12. RETENTION OF PERSONAL INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

The appropriate retention period may depend on:

The nature of the information;
The purpose for which it was collected;
Whether we need the information to provide services to you;
Accounting and tax requirements;
Legal and regulatory obligations;
The resolution of disputes; and
The enforcement of agreements or policies.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it where appropriate.

13. YOUR RIGHTS

Subject to applicable law and any relevant limitations, you may have rights regarding your personal information, including the right to:

Request access to personal information we hold about you;
Request correction of inaccurate or incomplete personal information;
Request deletion of personal information where legally permitted;
Object to certain processing;
Withdraw consent where processing is based on consent;
Object to receiving direct marketing;
Request information about how your personal information is processed; and
Lodge a complaint regarding our processing of your personal information.

POPIA expressly provides mechanisms through which data subjects may participate in the processing of their information, including rights concerning access and correction, subject to the limitations contained in the Act.

We may need to verify your identity before processing certain requests.

We may also refuse or limit a request where permitted or required by applicable law.

14. REQUESTING ACCESS TO YOUR PERSONAL INFORMATION

If you would like to request access to personal information held by Concrete MWP, please contact us using the details provided in the Contact Us section below.

Your request should provide sufficient information to allow us to identify:

You;
The information being requested; and
The purpose of your request, where reasonably necessary.

Certain access requests may be subject to the applicable requirements of POPIA and/or the Promotion of Access to Information Act 2 of 2000 (“PAIA”).

15. CORRECTING YOUR INFORMATION

If you believe that information we hold about you is inaccurate, incomplete or outdated, you may request that we correct or update it.

We will take reasonable steps to verify and update information where appropriate.

16. CHILDREN'S INFORMATION

Our website and Services are not intentionally directed at children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to Concrete MWP in circumstances where such information should not have been collected, please contact us so that we can assess the situation and take appropriate steps.

17. INTERNATIONAL TRANSFERS

Some of our technology, payment, hosting, analytics, communications or other service providers may process or store information outside South Africa.

Where personal information is transferred outside South Africa, Concrete MWP will take reasonable steps to ensure that such transfers comply with applicable data-protection requirements.

This may include relying on appropriate contractual, legal or other safeguards where required.

POPIA contains specific requirements concerning transfers of personal information outside South Africa, including circumstances involving third parties in countries that may not provide an adequate level of protection.

18. THIRD-PARTY SERVICE PROVIDERS

Concrete MWP may rely on third-party service providers to operate aspects of the website and business.

These may include providers of:

Website hosting;
E-commerce functionality;
Payment processing;
Delivery and fulfilment;
Email and communications;
Analytics;
Advertising;
Cloud storage;
Customer support; and
Cybersecurity.

The specific third-party providers used by Concrete MWP may change from time to time as our business and website develop.

Where appropriate, we will require service providers processing personal information on our behalf to maintain appropriate safeguards and process information only for authorised purposes.

19. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

Changes to our business;
Changes to our website;
Changes to our products or services;
Changes to technology;
Changes to third-party service providers;
Changes to applicable legislation; or
Changes to our privacy practices.

When we update this Privacy Policy, we will update the “Last updated” date at the beginning of this document.

We encourage you to review this page periodically to remain informed about how we process personal information.

20. COMPLAINTS

If you have a concern or complaint regarding how Concrete MWP handles your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.

You may also have the right to lodge a complaint with the Information Regulator of South Africa.

The Information Regulator is responsible for protecting data subjects in relation to the processing of personal information by public and private bodies and has powers to investigate complaints concerning alleged violations of privacy rights.

Information Regulator contact details currently include:

Email: [POPIAComplaints@inforegulator.org.za]

General enquiries: [enquiries@inforegulator.org.za]

21. CONTACT US

If you have questions about this Privacy Policy, wish to exercise your rights, or have a privacy-related complaint, please contact Concrete MWP using the contact information below.

Concrete MWP

Website: https://www.cretemwp.com/

Email: concretemwp@gmail.com

Telephone: +27 68 211 3524

Information Officer: Luzuko Mpofu

For privacy-related requests, please include “Privacy Request” in the subject line of your communication where appropriate.

22. GOVERNING LAW

This Privacy Policy is governed by the laws of the Republic of South Africa, including applicable provisions of the Protection of Personal Information Act 4 of 2013 and other applicable privacy and data-protection legislation.

If any provision of this Privacy Policy is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.